IMPORTANT NOTE:

When you enter into a VoiceCafé Room, new software (.dlls) will download into your computer. Attempting to use previous versions (especially one's from HearME) will prevent you from using our service.

Before completing this form, it is IMPORTANT that you view our Fixes Page for the latest explanation of changes, solutions and suggestions, to help you gain easy access to VoiceCafé Rooms:  Click Here.

If the problem you are experiencing is concerning Voice Room password access, contact the VoiceCafé Room owner for confirmation of what your access is.

 

Complete the Form Below:

1. Enter Your Name (First and Last):

NOTE:   Do NOT type your name in all lower case or all upper case letters.  Please enter your name in "Sentence Case."
Example:  John Smith

2. Enter Your Email Address:

3. Country:    4. State:

5. Brief overview of your problem?

6. What type of Computer do you have? PC    MAC

7. What Operating System is on your Computer? [Make Selection] Windows XP Windows 2000 Windows 95/98 Windows 3.1 Macintosh System 10 Macintosh System 8 Macintosh System 9 Macintosh System 7.x

8. How much RAM does you system have? (MB's)

9. What Web browser do you use? [Make Selection] Internet Explorer 6.0 Internet Explorer 5.5 Internet Explorer 5.51 Internet Explorer 5.0 Internet Explorer 4.01 Netcape Communicator 6.x Netcape Communicator 4.x Netscape Navigator (other 3.x) Netscape Gold 3.x Other (indicate below)

10. If your browser is not listed above, please indicate the browser AND version number here:

11. What service packs have you loaded for the Operating System (OS)?  

12. What service packs have you loaded for Internet Explorer (IE)?

13. What is the Connection speed of your modem? 14.4    33.6    56    ISDN    DSL    Cable    Other

14. What VoiceCafé Room (full URL) were you on or trying to access when the problem occurred?

15. If you know your IP Address, what is it?

16. Exacly what was the Error Message?

17. When did it occur? Time, and was it suddenly during a chat or when you tried to enter?

18. What were you doing (logging in, browsing, etc.)?

19. What is the frequency of this error (always, occasionally, just once)?

20. Please enter any other information you feel might be useful...

To report more than one problem, click the "Submit" button below, then return to this page by selecting the "back arrow" on your browser.

We will endeavor to respond within 24 hours or sooner, depending on time-zones.